About Our Cayman Islands Hotel
About Us
4 PM
11 AM
Resort Policies
Cancellation Policy
- May 15 – December 18, 2024 – 1 night cancellation if received less than 1 day prior
- December 19 – 31, 2024 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.
- January 1 – April 30, 2025 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.
- May 1 – December 23, 2025 – 1 Night cancellation fee if notice is received less than 7 days prior to arrival.
- December 24 – 31, 2025 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.
Cancellations or changes made after check-in are subject to a US$300 charge. No shows will be billed at 100% and rooms will be released by 12pm the day after scheduled arrival. Special discounted rates may have a different policy.
Deposit Policy
- May 15 – December 18, 2024 – Credit card to guarantee booking only.
- December 19 – 31, 2025 – 1 night deposit will be charged at the time of booking.
PRE-AUTHORIZATION: Guests will be asked for a credit card at check in for any incidental charges. A pre-authorization of US$50 per day (up to US$500) will be placed on the guests credit card at check in to cover any incidental charges. Any outstanding amount over that amount will result in an additional pre-authorization. The Pre Authorization will be automatically reversed back to your card 5-7 days after check out.
Hurricane Policy
In effect from June 1st to November 30th
In the event that a hurricane watch or warning (by the U.S. National Weather Service) is in effect for the Cayman Islands, guests will be able to cancel their reservations without incurring any penalty. Should a guest’s stay be interrupted by a hurricane, the The Grand Caymanian Resort will offer a replacement stay for any unused nights for a future stay. Black out days do apply and reservation is based on space available. The replacement stay must be taken within one calendar year.
From OUr Guests