Frequently Asked Questions

You've got questions.
We've got answers.

Amenities

Why should we choose the Grand Caymanian Resort over another property on Seven Mile Beach?

The all-suite Grand Caymanian Resort is the only resort situated on the North Sound and offers spectacular sunrise views of the Caribbean Sea. Our guest suites are the largest on island, ranging from 500 sq ft for our Studio Suites or 900 sq ft for our One Bedroom King Suites. All suites have a private patio or balcony with outdoor seating for two. We don’t charge hidden resort fees and offer complimentary Wi-Fi, area shuttle, pickleball courts, outdoor pool, beach, large freshwater pool, beach chairs, umbrellas, fitness room, market and coin-operated laundry. Sneak off the beaten path, away from tourists, but still central to Grand Cayman’s best attractions.

Is Wi-Fi service available and is there a charge associated with it?

Our guests enjoy the highest quality HD television service and the fastest and broadest band width internet service available anywhere in the Cayman Islands. The best part…It’s complementary! 5G – 10 Mbps

Beaches

Is the hotel on the beach and are the beaches public?

The Grand Caymanian Resort is the only resort located on the North Sound Sea. All beaches on Grand Cayman are public up to the high-water mark, including the stretches of beach directly in front of resorts.

Are you on Seven Mile Beach?

The Grand Caymanian Resort is located on the beautiful North Sound Sea. Guests enjoy our private beach with fantastic sunrise views and ocean breeze just steps from your suite. We are a 5–7-minute drive from Seven Mile Beach.

We have lounge chairs and umbrellas around the pool and beach area. We also provide beach towels at no charge.

General Hotel

Do you charge a resort fee?

No, we do not charge a resort fee. Rates are subject to a 13% government tax, 12% service fee and 13% energy surcharge.

Can I have an early check in?

Our check in time is after 4pm and check out is by 11am. If you are arriving before 4pm we can certainly request and early check in and our team will try their absolute best to accommodate you. Should your suite not be ready for an early check in we are happy to store any bags for you while you head to the beach, relax at the pool, or grab a bite to eat at our Driftwood Bar & Grill.

Can I have a late check out as my flight is at 5:00 PM?

We offer late checkout up to 12PM free of charge and based on availability. Checkouts between 12pm and 3pm would incur a US$85 fee. Checkout after 3pm carries a charge for an additional night.

Do your rooms have a safe?

Yes, every suite has an in room safe.

Do you require a credit card at check in?

Yes, we require a credit card at check in. We accept American Express, Visa, Master Card and Discover Card. Guests will be asked for a credit card at check in for any incidental charges. A pre-authorization of US$50 per day (up to US$500) will be placed on the guests’ credit card at check in to cover any incidental charges. Any outstanding amount over that amount will result in an additional pre-authorization. The Pre-Authorization will be automatically reversed back to your card 5-7 days after check out.

Is there a minimum age to check in?

Yes, you must be 21 or older to rent a suite with us.

Do you allow pets?

Yes, we do accept pets. A $250 pet deposit and signed agreement is required at the time of booking. The deposit will be refunded at check out after the room is inspected. Please contact our reservations department if you plan to bring your furry friend.

Is your resort accessible with a wheelchair?

Yes, there are 3 Handicapped parking spots available for your convenience. Wheelchair access is available throughout the property into lobby, restaurant, elevator, meeting room, guest restrooms and building to guest suites. Our 900 sq ft One Bedroom King Suites can accommodate a standard size wheelchair into the restroom, patio, kitchen, bedroom, dining room and living room. Hearing-accessible features include visual strobe alarms, incoming and message phone lights, and TVs with closed captioning.

Is there a supermarket nearby?

Cost-U-Less (the Caribbean version of Costco) is a 15-minute walk from our property. Foster’s Food Fair IGA, a full supermarket, is about a 30-minute walk at Camana Bay. You may also want to jump on our complimentary area shuttle to visit Cost U Less, Fosters, Camana Bay, Seven Mile Beach and George Town.

Guest Suites

Do all guest suites have balconies?

YES! Every suite has a private patio or balcony with outdoor seating for two.

Do any of your units have a full kitchen?

Our One Bedroom King Suites are 900 sq ft and feature full kitchens with a stove, oven, microwave, double sink, full size refrigerator, coffee maker, cookware, dishes, and dining utensils. Cost-U-Less (the Caribbean version of Costco) is a 15-minute walk from our property. Foster’s Food Fair IGA, a full supermarket, is about a 30-minute walk at Camana Bay. You may also want to jump on our complimentary area shuttle to visit Cost U Less, Fosters, Camana Bay, Seven Mile Beach and George Town.

Does the hotel provide housekeeping?

We know that cleanliness is important to our guests, so we ensure the highest standards in Housekeeping Services. Daily light service is offered and suites are fully serviced every Monday, Wednesday and Friday from 9am – 3pm.

Groups & Meetings

What is the largest group you can accept?

We accept groups up to 40 rooms and accommodate up to 100 guests for a buffet meal at the Driftwood Bar & Grill. For more information, please contact sales@grandcaymanian.com.

What is the meeting room size and occupancy?

We have two meeting rooms. The Caymanian Board Room is perfect for small intimate meetings and events. Our 336 square feet room (dimensions 20ft x 17ft) is located just off the hotel lobby, opening to the courtyard, and can accommodate the following capacities:

Theatre: 32
Classroom: 18
Boardroom: 16
U-Shape: 14
Banquet: 16

The North Sound Room is perfect for larger meetings and events. Our 672 square feet room (dimensions 36ft x 18 ft) is located on the 2nd floor, just above the hotel lobby, opening to the courtyard, and can accommodate the following capacities:

For meeting room requests, please email sales@grandcaymanian.com.

Location & Transportation

How do I get to The Grand Caymanian Resort from the airport?

Guests can get to our property by car rental or taxi only. Due to government regulations, hotels on island are not permitted to offer airport shuttles to or from the airport. This is done to protect the local taxi trade. The government sets the Taxi fares, and you can get a taxi easily as you exit the airport. It’s around US$30 each way for three or less guests and the taxi ride is about 15-20 minutes. Please ensure you bring cash with you for your taxi ride as not all taxi drivers can accept payments with a card. Our guests receive special rates when booking their rental car with Dollar (use password holidayinndollar$). We recommend that you make your reservation for a car when you make your reservation with us. (Remember – we drive on the left in Cayman.)

Do you provide a local shuttle service?

Yes! Our complimentary area shuttle departs hourly from the hotel’s main entrance from 10 am to 5pm Monday through Saturday. The service stops at the Seven Mile Beach (public access), Foster's Grocery Store, Camana Bay, and George Town. Shuttle times are subject to change.

Is the water safe to drink?

Yes, the tap water across all three Cayman Islands is clean, wholesome and very much safe to drink! All of the tap water we get on-Island is desalinated seawater produced using reverse osmosis.

What is the voltage?

Cayman Islands operate on 120-volt electricity and is generated at 60Hz (Cycles) Alternating Current. Which is the same as the USA and Canada. No adaptors are required.

Dining

Does your restaurant, The Driftwood Bar & Grill, take reservations?

Yes, we do. Please email us at driftwood@grandcaymanian.com to reserve your table. You may also call us at 345-949-3100.

Activities

Is there diving on Grand Cayman?

Yes! There are over 365 dive sights in the Cayman Islands, so a new site every day of the year. Grand Cayman also offers accessible shore diving on great coral reefs with little to no current.

Who should we dive with while on Grand Cayman?

We work with Divetech:

Policies

What is your cancellation policy?

May 15 – December 18, 2024 – 1 night cancellation if received less than 1 day prior
December 19 – 31, 2024 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.
January 1 – April 30, 2025 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.
May 1 – December 23, 2025 – 1 Night cancellation fee if notice is received less than 7 days prior to arrival.
December 24 – 31, 2025 – 1 Night cancellation fee if notice is received less than 14 days prior to arrival.

Cancellations or changes made after check-in are subject to a US$300 charge. No shows will be billed at 100% and rooms will be released by 12pm the day after scheduled arrival. Special discounted rates may have a different policy.

What is your deposit policy?

May 15 – December 18, 2024 – Credit card to guarantee booking only.
December 19 – 31, 2025 – 1 night deposit will be charged at the time of booking.

PRE-AUTHORIZATION: Guests will be asked for a credit card at check in for any incidental charges. A pre-authorization of US$50 per day (up to US$500) will be placed on the guests credit card at check in to cover any incidental charges. Any outstanding amount over that amount will result in an additional pre-authorization. The Pre Authorization will be automatically reversed back to your card 5-7 days after check out.

What is your hurricane policy?

In effect from June 1st to November 30th

In the event that a hurricane watch or warning (by the U.S. National Weather Service) is in effect for the Cayman Islands, guests will be able to cancel their reservations without incurring any penalty. Should a guest’s stay be interrupted by a hurricane, the The Grand Caymanian Resort will offer a replacement stay for any unused nights for a future stay. Black out days do apply and reservation is based on space available. The replacement stay must be taken within one calendar year.